Summary

[1] "2017-05-15"

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Daily performance

95.7

Daily performance statistics

Jobs ASAPOnTime+3mins PrebookOnTime+3mins ASAPOnTime PreBookOnTime
day 754 82.64 97.71 66.12 95.84
night 601 90.48 99.12 76.19 95.87
total 1355 95.70 70.80 95.85 1355.00

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Jobs, drivers and response time chart

Drivers & Journeys

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Drivers worked yesterday

Journey time analysis (excluding DD drivers)

Bookings

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Data is cleaned from:
* 2200 - Red Bee National
* 6443 - BT Sports - Transport Captain
* G1, G2, G3, G4, G5, G6, G7, G8, G9.1, G9.5, GTC888, G50, G51, G5555, 7002
* LONGTC1387 (training jobs)

Total number of bookings

Account G10 Total
PreBooked 971 138 1109
ASAP 195 51 246
Total 1166 189 1355

including flipped trips:

65

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Job Volume by Type

Performance

Data is cleaned from irrelevant accounts plus:

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Performance (inc. 3 min late)

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Arrivals in percents. ASAP and Prebook

Response Time & Handbacks

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Response Times

By Postcode

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Below shows the dead miles and equivelant job miles. About 90% of jobs have dead miles recorded,
the job miles for these are included. Dead miles are the distance the driver must travel
after being allocated the job, and does not include all empty running.

GTC drivers who have completed 1 Job’

210

Lite drivers who have completed 1 Job’

37

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Job Mileage and Dead Mileage

value
Mean Dead Miles 3.11
Mean Job Miles 8.41
Dead Mile % 27.02

Handbacks

result total pct
CancelledUser 25 6.65
COA 31 8.24
Complete 291 77.39
Handback 29 7.71

Response Time

PeriodNumber Period AvgResponseTime
1 6-9_AMPeak 24.60988
2 9-16_Daytime 20.05457
3 16-18_PMPeak 15.57174
4 18-22_Evening 19.69946
5 22-1_NightPeak 40.54570
6 1-6_Overnight 39.75122

Driver line

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Queue A_Q ASAbelow30 ASA total.A total.Q %answered
567 33 31 14.6 3 30 90.9

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Calls answered within 30 sec

Percentage of calls answered within 10 sec

ASA

14.61

average Ring Time

4.15

Median Handle Time

72.83

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Answered and Abandoned Calls

ASA, Ring & Handle

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ASA 1/2 Hour (A + Q)

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Average Ring Time Per Half Hour (A + Q)

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Median Handling Time 1/2 Hour (Q)