Summary
[1] "2017-05-15"Row
Daily performance
95.7Daily performance statistics
| Jobs | ASAPOnTime+3mins | PrebookOnTime+3mins | ASAPOnTime | PreBookOnTime | |
|---|---|---|---|---|---|
| day | 754 | 82.64 | 97.71 | 66.12 | 95.84 |
| night | 601 | 90.48 | 99.12 | 76.19 | 95.87 |
| total | 1355 | 95.70 | 70.80 | 95.85 | 1355.00 |
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Jobs, drivers and response time chart
Drivers & Journeys
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Drivers worked yesterday
Journey time analysis (excluding DD drivers)
Bookings
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Data is cleaned from:
* 2200 - Red Bee National
* 6443 - BT Sports - Transport Captain
* G1, G2, G3, G4, G5, G6, G7, G8, G9.1, G9.5, GTC888, G50, G51, G5555, 7002
* LONGTC1387 (training jobs)
Total number of bookings
| Account | G10 | Total | |
|---|---|---|---|
| PreBooked | 971 | 138 | 1109 |
| ASAP | 195 | 51 | 246 |
| Total | 1166 | 189 | 1355 |
including flipped trips:
65Row
Job Volume by Type
Performance
Data is cleaned from irrelevant accounts plus:
- ‘PickUpArea’: All airport pickups (TW6, RH6, CM24, E16, LU2);
- Integrated Platform jobs - One Transport and Morgan Stanley (Oscar).
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Performance (inc. 3 min late)
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Arrivals in percents. ASAP and Prebook
Response Time & Handbacks
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Response Times
By Postcode
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Below shows the dead miles and equivelant job miles. About 90% of jobs have dead miles recorded,
the job miles for these are included. Dead miles are the distance the driver must travel
after being allocated the job, and does not include all empty running.
GTC drivers who have completed 1 Job’
210Lite drivers who have completed 1 Job’
37Row
Job Mileage and Dead Mileage
| value | |
|---|---|
| Mean Dead Miles | 3.11 |
| Mean Job Miles | 8.41 |
| Dead Mile % | 27.02 |
Handbacks
| result | total | pct |
|---|---|---|
| CancelledUser | 25 | 6.65 |
| COA | 31 | 8.24 |
| Complete | 291 | 77.39 |
| Handback | 29 | 7.71 |
Response Time
| PeriodNumber | Period | AvgResponseTime |
|---|---|---|
| 1 | 6-9_AMPeak | 24.60988 |
| 2 | 9-16_Daytime | 20.05457 |
| 3 | 16-18_PMPeak | 15.57174 |
| 4 | 18-22_Evening | 19.69946 |
| 5 | 22-1_NightPeak | 40.54570 |
| 6 | 1-6_Overnight | 39.75122 |
Driver line
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| Queue | A_Q | ASAbelow30 | ASA | total.A | total.Q | %answered |
|---|---|---|---|---|---|---|
| 567 | 33 | 31 | 14.6 | 3 | 30 | 90.9 |
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Calls answered within 30 sec
Percentage of calls answered within 10 sec
ASA
14.61average Ring Time
4.15Median Handle Time
72.83Row
Answered and Abandoned Calls
ASA, Ring & Handle
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ASA 1/2 Hour (A + Q)
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Average Ring Time Per Half Hour (A + Q)
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Median Handling Time 1/2 Hour (Q)
